Technical Support

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Support Channels Overview

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Reporting Bugs & Technical Issues

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When to Use GitHub Issues

• Code bugs and errors
• Installation problems
• Documentation issues
• Performance problems
• API inconsistencies

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How to Create an Effective Bug Report

1. Visit the Issues page
2. Search existing issues to avoid duplicates
3. Click “New Issue” and select the appropriate template
4. Include the following information:

## Bug Description
A clear description of what the bug is.

## Environment
- Swarms version: [e.g., 5.9.2]
- Python version: [e.g., 3.9.0]
- Operating System: [e.g., Ubuntu 20.04, macOS 14, Windows 11]
- Model provider: [e.g., OpenAI, Anthropic, Groq]

## Steps to Reproduce
1. Step one
2. Step two
3. Step three

## Expected Behavior
What you expected to happen.

## Actual Behavior
What actually happened.

## Code Sample
[Minimal code that reproduces the issue]

## Error Messages
[Paste any error messages or stack traces]

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Issue Templates Available

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Private & Enterprise Support

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When to Book a Private Support Call

• Security vulnerabilities or concerns
• Enterprise deployment guidance
• Custom implementation consulting
• Architecture review sessions
• Performance optimization
• Integration troubleshooting

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How to Schedule Support

1. Visit the booking page
2. Select an available time that works for your timezone
3. Provide details about your issue or requirements
4. Prepare for the call:
   • Have your code/environment ready
   • Prepare specific questions
   • Include relevant error messages or logs

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Real-Time Community Support

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Join Our Discord Community

• 24/7 availability — someone is always online
• Instant responses — get help in real-time
• Community wisdom — learn from other developers
• Specialized channels — find the right help quickly
• Latest updates — stay informed about new releases

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Discord Channels Guide

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Getting Help on Discord

1. Join here
2. Read the rules and introduce yourself in #general
3. Use the right channel for your question type
4. Provide context when asking questions:
   Python version: 3.9
   Swarms version: 5.9.2
   OS: macOS 14
   Question: How do I implement custom tools with MCP?
   What I tried: [paste your code]
   Error: [paste error message]
   

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Feature Requests

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Swarms Improvement Proposals (SIPs)

• New agent types or behaviors
• Core framework changes
• New integrations with external services
• Breaking changes
• Complex features requiring community discussion

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Other Feature Requests

• Visit GitHub Issues and select the “Feature Request” template
• Provide detailed description and use cases
• For enterprise-specific features, contact kye@swarms.world

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Self-Service Resources

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Common Solutions

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Support Checklist

• Check the documentation for existing solutions
• Search GitHub issues for similar problems
• Update to latest version: pip install -U swarms
• Verify environment setup and API keys
• Test with minimal code to isolate the issue
• Gather error messages and relevant logs
• Note your environment (OS, Python version, Swarms version)

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Response Time Expectations

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Support Channel Summary